Privacy Policy
Last updated:
This Privacy Policy explains how personal data is collected, used, stored and shared when you use tailwindinteractive.com, its forms and staff portal, or our Roblox game Airport OPS (collectively, our "Services").
In this Policy, "Tailwind Interactive", "we", "us" and "our" refer to the independent Roblox game development group operating under the ownership and direction of its Founder, known as Truckerpilot.
Tailwind Interactive is not currently a separately incorporated legal entity. Its projects, digital assets and operations are currently owned or controlled by its Founder, unless otherwise agreed.
Tailwind Interactive is operated from the United States. Our servers and certain third-party services may be hosted or process information in other countries, including within the European Union.
We are not affiliated with, endorsed by or sponsored by Roblox Corporation.
1. Who Is Responsible for Your Data
The individual operating under the name Truckerpilot, Founder and Owner of Tailwind Interactive, is responsible for the personal data described in this Policy and determines how and why it is processed.
For privacy-related questions or requests, you can contact us through either of the following channels:
- Email:
- Discord: Open a ticket in our official Discord server and request to speak with a member of management.
Where applicable data protection laws apply, the responsible individual acts as the data controller.
2. What Information We Collect
The information we collect depends on how you interact with our Services.
| When you… | Information we collect |
|---|---|
| Visit the website | Basic technical information automatically recorded by our hosting provider, such as your IP address, browser information, requested pages and technical logs. |
| Play Airport OPS | Roblox username, display name, user ID, in-game statistics (money, XP, level, playtime, number of sessions, first and last seen), team, online status and moderation records, including warnings, kicks, bans and their reasons. |
| Apply for staff or developer positions | Your application answers, age, Discord username, email address, Roblox username and profile ID, country, time zone, availability, experience, submitted links, drawn signature and the time taken to complete the form. |
| Submit a ban appeal | Roblox username, Discord username, age and the information and explanations included in your appeal. |
| Use the staff portal | Account details (name, email, Roblox and Discord usernames, time zone and short biography), role, department, shift times, leave requests, promotions, warnings, internal notes, resignation information, uploaded or accessible documents and records of actions performed in the portal. |
| Make a donation | Donations are processed by PayPal. We do not receive or store your full payment card or bank account details. We may receive information PayPal shares with us, such as your name, email address and donation amount. |
We may also collect information you voluntarily provide when contacting us, submitting suggestions or communicating with our management team.
We do not intentionally collect more information than is reasonably necessary for the purposes described in this Policy.
3. Why We Use Your Information
We use personal data for the following purposes:
| Purpose | Reason for processing |
|---|---|
| Operating the game, player search and leaderboards | To maintain gameplay systems, display statistics and manage player progression. |
| Moderation and community safety | To investigate rule violations, manage bans and appeals, prevent abuse and protect the community. |
| Reviewing applications | To assess staff and developer applications, verify eligibility and select suitable applicants. |
| Handling ban appeals | To review moderation decisions and determine whether bans should remain in place or be changed. |
| Managing staff | To administer staff accounts, roles, departments, shifts, leave requests, internal records and organisational activities. |
| Security and administration | To protect our systems, investigate suspicious activity, maintain technical logs and record actions performed through the staff portal. |
| Responding to enquiries | To answer questions, handle requests and communicate with players, applicants and staff members. |
Where applicable, we rely on one or more of the following legal bases:
- Legitimate interests: Operating and improving our game and community, maintaining security, preventing abuse and managing our volunteer organisation.
- Steps requested by you: Reviewing applications, appeals and other requests you voluntarily submit.
- Consent: Where we specifically request your permission for a particular use of your information and consent is the appropriate legal basis.
- Legal obligations: Where we need to process or retain information to comply with applicable laws.
Where we rely on legitimate interests, we consider the impact on your privacy and your rights.
We do not sell your personal data or use it for advertising.
4. Who We Share Your Information With
We may share personal data with the following third parties where necessary to operate our Services:
Google (Firebase and Google Cloud)
We use Google services to host our website, store information in our database and manage authentication and staff accounts. Google may process information on our behalf as a service provider.
Discord
We use Discord for community and organisational communications. Certain events and actions may generate notifications or records in private staff channels, including:
- New staff portal access requests.
- Ban appeals.
- Moderation actions.
- Staff announcements and organisational updates.
These communications may contain usernames, relevant application or appeal information and moderation reasons. Access is restricted according to staff roles and permissions.
Roblox
Our game operates on the Roblox platform. Certain player information originates from Roblox or is made available through Roblox services and APIs. Your use of Roblox is also subject to its own privacy policies and terms.
PayPal
PayPal processes donations. Payment information is handled by PayPal under its own privacy policy and is not stored by us as full payment card or bank account information.
Authorities and legal requests
We may disclose information to law enforcement, regulators or other authorities where required by applicable law or where necessary to respond to valid legal requests.
Within Tailwind Interactive, access to personal data is limited according to staff roles, responsibilities and document classification levels. Sensitive information is restricted to specifically authorised personnel.
5. International Data Transfers
Tailwind Interactive operates from the United States, while some of our servers and third-party services may be located in the European Union or other countries.
As a result, your personal data may be processed or accessed in countries different from the country where you live.
Our service providers, including Google, Discord and PayPal, may process information internationally. Their own privacy policies and contractual arrangements govern certain aspects of these transfers.
Where applicable data protection laws require safeguards for international transfers, we will rely on an appropriate transfer mechanism, such as Standard Contractual Clauses or another legally recognised safeguard, where applicable.
6. How Long We Keep Your Information
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by applicable law.
Our intended retention periods are:
| Information | Retention period |
|---|---|
| Staff and developer applications | Deleted within 30 days after a decision, unless the applicant is accepted. Accepted applications may be retained as part of the staff record. |
| Ban appeals | Up to 12 months after a decision. |
| Bans and moderation history | For as long as reasonably necessary to maintain community safety, including while a ban is active and, where appropriate, for up to 2 years afterwards. |
| Game statistics | While the game and related systems remain operational, or until deletion is requested and the request can be fulfilled. |
| Staff portal accounts and records | While the individual is a member of the staff team and for up to 12 months after leaving, unless longer retention is necessary. |
| Portal audit logs | Up to 12 months. |
| Technical and security logs | For as long as reasonably necessary for security, troubleshooting and operational purposes. |
These periods are intended retention limits, not guarantees that every record will be kept for the entire period.
Some information may need to be retained for longer where required by law, necessary to resolve disputes or needed to protect our legitimate interests.
7. Age Requirements and Children's Privacy
You must be at least 16 years old to use our Website, including its forms, applications, ban appeals and staff portal.
Developer applications require applicants to be at least 18 years old.
We do not knowingly accept website submissions from individuals under the applicable minimum age requirements.
If we discover that an individual under 16 has submitted personal information through our Website, we may restrict access and take reasonable steps to delete the information, subject to any legal retention requirements.
Airport OPS is hosted on Roblox. The collection and processing of information through Roblox is also subject to Roblox's own age requirements, privacy policies and parental controls.
If you believe that someone under the applicable minimum age has provided us with personal information through our Website, please contact us using the details in Section 11.
8. Your Privacy Rights
Depending on your country or state of residence and the data protection laws that apply, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data.
- Restrict certain processing activities.
- Object to certain uses of your personal data.
- Request portability of your data in an appropriate format.
- Withdraw consent where processing is based on your consent.
- Lodge a complaint with the relevant data protection authority.
Some rights are subject to exceptions and limitations under applicable law.
To exercise a privacy right, contact us using the email address or Discord server listed in Section 11.
To protect your information, we may ask you to verify your identity or demonstrate that you control the relevant Roblox, Discord or other account.
We aim to respond to valid requests within the time limits required by applicable law.
9. Storage on Your Device and Cookies
We do not use advertising or analytics tracking cookies.
Our Website may store certain information locally in your browser to provide its functionality, including:
- Staff portal sign-in information or authentication tokens.
- Unfinished form drafts.
- Recent player searches.
- Reference codes for submitted forms.
- Your light or dark theme preference.
This information may be stored using browser storage technologies such as local storage, session storage or cookies, depending on the feature.
You can clear locally stored information through your browser settings. Doing so may sign you out or remove saved preferences and unfinished drafts.
Our fonts are hosted on our own Website. Loading a page does not require a connection to Google Fonts.
Where applicable, strictly necessary storage technologies are used to provide services you have requested. Any additional storage or tracking technologies requiring consent will be handled in accordance with applicable law.
10. Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our security measures include, where configured:
- Authentication and access controls.
- Role-based permissions for staff portal information.
- Restricted access to confidential documents and records.
- Logging of actions performed through the staff portal.
- Security measures provided by our hosting and authentication services.
No website, online service or storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and must notify us promptly if you believe your account or personal information has been compromised.
11. Contact
For questions, concerns or requests regarding this Privacy Policy or your personal data, you can contact the Website's operator:
Operator: Truckerpilot
Organisation: Tailwind Interactive
Email:
Alternatively, you can open a ticket in our official Discord server and request to speak with a member of management.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, data processing practices or applicable legal requirements.
The Last Updated date at the beginning of this document indicates when it was most recently revised.
Where we consider changes significant, we may announce them through our official Discord server or another appropriate communication channel.
We encourage you to review this Policy periodically to stay informed about how we handle personal data.
Tailwind Interactive
Official Website: https://tailwindinteractive.com/
Privacy Contact: